Business Operations Support Analyst (Spanish speaker) - 10228
Small World FS
Portugal, Sintra
há 3 dias

Small World are currently seeking a Support Analyst within our Group Operations team in Sintra, Portugal to assist all our global departments with various strategic and operational business needs (including Customer Service, Finance, Sales / Business Development, Marketing, Transactions, and HR).

Working closely with the European Operations Manager, your responsibilities would typically include :

  • Assisting the Operations Manager and provide support to stakeholders within the departments involved in the workflow transactions process.
  • Setting up, testing and updating new payers, products, services and currencies in production and test environments
  • Compiling information about new and existing correspondents
  • Creating or updating storage of correspondent pay-out locations and correspondent bank list.
  • Creating or updating client bank list requested by accounting or Europe Operations Supervisor.
  • Setting up archive agents, archive payers, as well as assisting with the integration of any payer between SMA system and our CRM (i.e. Omnex)
  • Activate and deactivate payment options or sending options for Omnex customers and agents
  • Creating or editing agents / payers, pricings and commissions schemes
  • What are we looking for?

  • Excellent communication skills (both written and oral)
  • Excellent Spanish and English (Portuguese would also be an advantage)
  • Advanced Microsoft Excel (or similar) skills
  • Excellent administration skills and attention to detail
  • Good at multi-tasking and organisation

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