Product Manager
Talkdesk, Inc
Porto
há 14 dias

Responsibilities :

  • Contribute to the vision and design of a next generation call center platform
  • Capture, analyze, leverage and share customer insights
  • Evangelize ideas that will help to resolve customer problems
  • Work with engineering, marketing and sales to build business use cases and define requirements / wireframes for new feature enhancements, products and services
  • Help to prioritize the product roadmap with engineering, design, marketing and sales
  • Define success criteria & metrics for your team's work, and positively impact those metrics.
  • Combine data and analytics knowledge with customer, market and competitive insights in order to build solutions with high engagement and adoption.
  • Document product functionality
  • Facilitate sales through training and creation of collateral materials for new product launches and features
  • Requirements :

  • Bachelor’s degree in Business, Computer Science or related field required
  • 3+ years work experience as a product manager
  • Experience working on cross-functional teams
  • Confident managing technical products, APIs and partner integrations in a SaaS environment
  • Experience working in a Lean / Agile product development environment (plus)
  • Excellent verbal and written communication skills
  • Proven ability to take initiative, use consultative skills and build strong, productive relationships
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