Detalhe da Função
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services.
Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe.
GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages.
Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.
Role Purpose :
Communication of the services is a key factor in the improvement of user perception and satisfaction.
The marketing specialist will provide support to the Net Promoter Scores (NPS) analysis on a monthly basis, working with all Fujitsu streams from a marketing and communication perspective, help implementing the SIP actions.
Ultimately, to improve service through NPS feedback, making sure every stream is aware of the users’ perception of their service, allowing them to improve in the necessary areas.
They will also analyze and correlate the results obtained from CSAT and NPS, detecting satisfactory / unsatisfactory patterns and produce recommendation reports for operations, to improve user satisfaction and experience.
Main responsibilities :
We offer :
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