Job Description
Remotely assist customers with POS configuration and training
Analyze customer needs and configure the system by observing the Major Account standards
Ensure multiple user, and service model concept meets the customer operational workflow
Provide possible solutions for functional gaps and work closely with the Product Management to achieve implementation targets
Train client staff in the best and most practical use of the software
Report accurate task status and act proactively to achieve the result
Be a main point of contact for our customers for configuration and technical requests and answer any queries in a timely manner
Assist Product Management to test new releases and new functions
Perform Release updates for clients
Support the support organization while not with the customer
Qualifications
Hospitality Business background or working record in a similar role
You have the same passion for the Hospitality industry as our customers' passion to serve their guests
Strong analytical, organizational, communication and people skills required
Ability to adapt quickly to new technologies, products and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment
Ability to quickly learn the company’s various IT solutions; and able to handle system installation
Professional get it done attitude and work ethic
Fluent in English and one additional language of the region
Additional Information
Exciting job within a creative environment and the opportunity to make a real impact on the business
Grow your experience with web and cloud technologies in a very innovative technology environment
Friendly, motivated and talented multicultural team
Opportunities to grow and develop with Shiji
Training to meet role requirements
Generous compensation package 
