Hospitality Implementation Specialist
Shiji Group
Faro, Faro District, Portugal
há 2 dias

Job Description

  • Remotely assist customers with POS configuration and training
  • Analyze customer needs and configure the system by observing the Major Account standards
  • Ensure multiple user, and service model concept meets the customer operational workflow
  • Provide possible solutions for functional gaps and work closely with the Product Management to achieve implementation targets
  • Train client staff in the best and most practical use of the software
  • Report accurate task status and act proactively to achieve the result
  • Be a main point of contact for our customers for configuration and technical requests and answer any queries in a timely manner
  • Assist Product Management to test new releases and new functions
  • Perform Release updates for clients
  • Support the support organization while not with the customer
  • Qualifications

    Hospitality Business background or working record in a similar role

    You have the same passion for the Hospitality industry as our customers' passion to serve their guests

    Strong analytical, organizational, communication and people skills required

    Ability to adapt quickly to new technologies, products and procedures

    Ability to work and thrive in a multi-tasked and fast-paced environment

    Ability to quickly learn the company’s various IT solutions; and able to handle system installation

    Professional get it done attitude and work ethic

    Fluent in English and one additional language of the region

    Additional Information

  • Exciting job within a creative environment and the opportunity to make a real impact on the business
  • Grow your experience with web and cloud technologies in a very innovative technology environment
  • Friendly, motivated and talented multicultural team
  • Opportunities to grow and develop with Shiji
  • Training to meet role requirements
  • Generous compensation package
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