Client services officer W/M (Ref. Portugal IJ)
Groupe Henner
Lisbonne
há 3 dias

Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies.

A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership.

It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.

To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.

6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.

The wealth of the Group :

18 offices worldwide

Our fields of expertise : healthcare, life and disability, funeral insurance, pension plans and employee savings, employee stock ownership, mobility and benefits abroad, medical services and networks.

Our areas of business : consulting, brokerage and policy administration.

By coming to work with us, you are joining an independent French company with more than 70 years of experience, which adapts and reinvents itself every day in a rapidly changing sector.

The company is committed to diversity and encourages innovation and creativity and supports the development of skills.

So if you want to use your qualities and experience to serve our customers and beneficiaries, apply now!

JOB DESCRIPTION

As a fast growing company we are expanding and currently in search of the right candidate to fill the Client Service Officer position in our Lisboa office.

This exciting opportunity has arisen to join the group within our International Operations department. The main purpose of the role will be to develop and maintain relationships with our insured members.

The ideal candidate will be motivated with the capacity to work well in a busy international environment and enjoy multi-tasking.

You will be detail oriented and have gained similar experience in a corporate environment.

Main responsibilities will include :

Evaluate and administer customer claims.

Liaise with insurance companies, clients and service providers via telephone and email.

Coordinate the direct billing process with international providers.

Handle a portfolio of clients with expatriates stationed worldwide.

Regulate health care costs for policyholders and third parties.

REQUIRED PROFILE

We are seeking candidates who already have a first experience in the field of customer services or the administration of health insurance contracts.

You are fluent in French and English. Other languages can be a plus (German, Spanish...)

You are well organised, thorough and enjoy working on different tasks.

A friendly, service-oriented attitude and strong listening skills are mandatory.

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