Senior Backend Software Engineer
Talkdesk
Coimbra (Remote)
há 20 horas

At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services.

Through our Agile Coaches, we promote agile and collaborative practices, we are huge fans of Scrum, pair programming and we won’t let a single line of code reach production without peer code reviews.

We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.

What are we doing?

At Talkdesk we are reimagining how people experience contact centers, helping our customers create long lasting and meaningful relations with their customers.

These relations are made of individual interactions where communication is supported on the language we all learn since the first day we are born.

The language that we humans learn to master over the years and use almost without thinking about it. That's how we express our thoughts, feelings and needs when we reach out to a contact center.

The capacity to make sense of the message that is being conveyed when we communicate has been reserved to humans alone, but we are building the next generation of solutions that will mimic our ability to understand language, ensuring that the customer needs are always well understood and efficiently handled.

We are a growing team of curious and talented people that is focused on leveraging the power of Natural Language Processing to deliver added value to our customers whenever possible.

What do we need?

We are looking for a Senior Backend Engineer to integrate the Natural Language Processing team at Talkdesk. We need someone that is a natural problem solver, who likes to be challenged, has the drive to explore and is committed to quality.

We expect you to be a truly team player, reliable and easy to communicate with. You will work on the design, development and maintenance of a reliable, efficient and scalable software platform to support our solutions.

More specifically, you will have to :

  • Collaborate with experienced software engineers in the design, development and maintenance stages of our solutions.
  • Solve challenging technical problems with solutions that are maintainable, efficient, reliable and secure.
  • Work well in a modern agile software engineering environment, with source code control, release cycles, extensive testing, and continuous deployment.
  • Guide, coach and upskill junior team members.
  • What are we looking for?

  • MSc / PhD in Computer Science or related fields.
  • Experience with distributed systems and concurrent programming.
  • Experience with relational databases and SQL (e.g. PostgreSQL, Oracle, SQL Server, etc).
  • Experience with web services using RESTful architectures.
  • Experience with microservices architecture and containerized deployment (e.g. Docker, Kubernetes, etc).
  • Experience with agile development and continuous delivery practices.
  • Proficiency in spoken and written English.
  • The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.

    To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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