Senior Software Engineer - Customer Service Operations - Portugal
PagerDuty
Lisbon
há 14 horas

We are and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone regardless of where you are working.

Unless your job requirements make it necessary to be in a company office, you may choose to work .

PagerDuty is seeking a Senior Software Engineer to join our diverse, customer-centric technology company!

As a Software Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community.

We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent.

Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world.

Europe is the fastest growing region of the business with international revenue increasing 41 percent year over year in PagerDuty’s second quarter.

The Lisbon location represents an opportunity to accelerate hiring as we scale towards $1 billion annual recurring revenue (ARR).

Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data.

We are thrilled to be a part of Portugal’s flourishing technology network and provide career-making moments at PagerDuty.

Overview of the Role

Do you relish the opportunity to design, build and run mission critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24 / 7 so they can fix problems?

Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

Key Responsibilities

  • From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.
  • Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
  • We practice Chaos Engineering, so you’ll be involved in our weekly Failure Friday sessions, where we deliberately break our systems, find weaknesses, and fix them proactively.
  • With 14,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
  • Participating in your team’s on-call rotation, triaging and addressing production issues as they arise
  • Skills and Attributes

  • You have a track record of participating in and delivering successful engineering projects
  • You’ve had experience implementing distributed and highly available systems, and have opinions about what works and what doesn’t
  • You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach and collaborate with the rest of the team to build / test elegant solutions
  • You have a drive to get results without letting anything get in your way and working autonomously when needed
  • You are a confident decision maker
  • You have a desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community and a commitment to continuous learning
  • You have an understanding of the importance of empathy : you should have an open mind to others - no matter how senior or junior they are
  • You have a calm, assertive approach to diagnosing and fixing urgent problems
  • Minimum Requirements

  • 5+ years of development experience overall
  • Development experience working on customer-facing and web - based systems
  • Experience designing, building, and operating large systems with scalability, availability, and performance requirements
  • Experience working in an agile environment with iterative development and fast feedback
  • Mastery of at least one web programming framework. Our tech stack includes Ruby on Rails, Phoenix / Elixir but if you are proficient with another tech stack and able and willing to flex to our stack, please apply!
  • Experience with at least one front-end web framework such as React, Ember, or Backbone.
  • Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments
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