Training Site Manager – French Speaker
Braga (pt)
há 6 dias

Why join us

Do you want to lead a team to success by creating an inspiring team environment with an open communication culture? Then, our dynamic multilingual teams await you in Braga.

You will grow with us in a global company that puts its people at the heart.

We are bringing a Training Site Manager on board to support us in maintaining our project's quality standards and achieving high-level performance.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in our organizations business and the lives of our employees.

As a Training Site Manager , you will be responsible for managing the preparation of material related to training activities development for Webhelp University or external client projects to ensure their complete success within the process and legislation compliance.

What you will be doing at Webhelp

As a Training Site Manager , you will :

  • Coordinate all sites to list numbered data (reporting and synthesis)
  • Build and analyze training reports : WHU and production
  • Steer / coordinate training actions to improve performance on project support
  • Make production contribute and subscribe to transversal training projects
  • Communicate on WHU project management
  • Develop and update WHU training modules
  • Strengthen relationships with executive interlocutors (BUD, Customer accounts officers,)
  • Deliver customer and Webhelp training with energy and interactivity
  • What we are looking for

    Your natural talent for helping people and ability to think on your feet will be a great asset to our companys development.

    You have excellent people skills, and you can adapt seamlessly to different types of people. Your flexible mindset and troubleshooting experience will get you far in your journey with us.

    Well be a great match if you :

  • Are Native or Proficient in French (C2)
  • Have fluency in English (B2)
  • Possess professional experience in training and development area (training planification, communication, organization, contents development, follow up of the training efficiency and impact on KPIs)
  • Possess in-depth knowledge of performance metrics (KPIs)
  • Have good knowledge of Microsoft tools (PowerPoint, Excel, and Outlook)
  • Inspire others with a positive and can do attitude overlooking a community-building approach.
  • You appreciate our values of recognition , integrity , unity , commitment , and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.

    What we offer

  • Competitive wages (14 monthly payments per year)
  • Meal allowance in voucher card (net)
  • Additional benefits
  • Investment in training and personal development
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Because of our emergency plan for COVID-19, you may have to work from home for a limited time.
  • Who we are

    Webhelp is a French multinational BPO company that is making business more human for the worlds most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

    Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

    If this sounds like you, join us!

    Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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