The Business Analyst main role is :
To link between Business representatives and Technical teams to help businesses implement and deploy solutions in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs.
The role includes understanding functional requirements, design and propose solutions, validate technical specifications, oversee development, validate that the solution answers business needs and provide functional support over the solution.
The scope of activities, the Business Analyst :
Manages the requirements gathering.
Works with the business to be able to understand the business processes and organization to identify opportunities for improvement in business operations and processes.
Handle Solution specifications and delivery. The Business Analyst will need to translate the agreed functional requirements into software specifications and oversee the solution development in accordance with business need.
Act as a Software deployment support. The Business Analyst is in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements.
The Business Analyst may have to, based on his seniority handles the full delivery and communicate regularly on the progress to the community;
this requires defining release scope in agreement with customer and identify potential Risk, Issues, and Delays
Drives the further development of functionalities at tool level as well as at processes level.
Help in the release planning
Provides a clear status of the level of achievement and situation
Functional / Technical Skills :
3 years experience working in professional context with ServiceNow
Relevant experience in solution design, managing functional aspects and requirements
Ability to understand various functional contexts in the field of IT Service Management
Translate business requirements and conceptual ideas into sketching rationale
Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications
Ability to manage proper alignment with the client
Create / Update the documentation and training materials
Measure the impact of the required functionality on the existing data & processes
Manage proper alignment with Development team and testing team
Update in the ServiceNow framework the status of the development
Give visibility on the Design plan and current status of the scope of work
Manage work instructions (How To) for IT operators and End Users
Refine requirements that will drive all product building through Scrum / Agile techniques :
Translate requirements into user stories to initiate ALM processing
Integrate internal and external product design (as input) into a cohesive user experience (use cases)
ITIL Certification would be a plus
The below ServiceNow trainings would be a plus
Sys Admin Advanced