Business Analyst
PrimeIT
Lisboa, PT
há 1 dia
source : Ofertas de Emprego

The Business Analyst main role is :

  • To link between Business representatives and Technical teams to help businesses implement and deploy solutions in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs.
  • The role includes understanding functional requirements, design and propose solutions, validate technical specifications, oversee development, validate that the solution answers business needs and provide functional support over the solution.
  • The scope of activities, the Business Analyst :

  • Manages the requirements gathering.
  • Works with the business to be able to understand the business processes and organization to identify opportunities for improvement in business operations and processes.
  • Handle Solution specifications and delivery. The Business Analyst will need to translate the agreed functional requirements into software specifications and oversee the solution development in accordance with business need.
  • Act as a Software deployment support. The Business Analyst is in close relationship with the customers and needs to involve them in the application lifecycle testing, functionality deployment, and usage improvements.
  • The Business Analyst may have to, based on his seniority handles the full delivery and communicate regularly on the progress to the community;
  • this requires defining release scope in agreement with customer and identify potential Risk, Issues, and Delays

  • Drives the further development of functionalities at tool level as well as at processes level.
  • Help in the release planning
  • Provides a clear status of the level of achievement and situation
  • Functional / Technical Skills :

  • 3 years experience working in professional context with ServiceNow
  • Relevant experience in solution design, managing functional aspects and requirements
  • Ability to understand various functional contexts in the field of IT Service Management
  • Translate business requirements and conceptual ideas into sketching rationale
  • Expertise required is mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications
  • Functional background
  • Ability to manage proper alignment with the client
  • Create / Update the documentation and training materials
  • Measure the impact of the required functionality on the existing data & processes
  • Manage proper alignment with Development team and testing team
  • Update in the ServiceNow framework the status of the development
  • Give visibility on the Design plan and current status of the scope of work
  • Manage work instructions (How To) for IT operators and End Users
  • Refine requirements that will drive all product building through Scrum / Agile techniques :
  • Translate requirements into user stories to initiate ALM processing
  • Integrate internal and external product design (as input) into a cohesive user experience (use cases)
  • ITIL Certification would be a plus
  • The below ServiceNow trainings would be a plus

  • Sys Admin
  • Sys Admin Advanced
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