Flemish Service Delivery Manager
Lisboa, PT
há 4 dias
source : expressoemprego

Descrição de funções :

  • Accountable for managing service delivery for one or more client accounts - often across multiple sites and countries;
  • Consistent and measured delivery of service to contracted SLA;
  • Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers);
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base;
  • Ensures the client contractual targets and measurements are supported by back-to-back supplier commitments.
  • Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution;
  • Motivates other service delivery employees;
  • Support in identifying same account growth opportunities to be converted into sales prospects.
  • Requisitos :

  • Bachelor's Degree;
  • Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services;
  • Experience working in a virtual environment;
  • Strong presentation skills with experience of presenting to senior customer representatives;
  • Proven experience of / supplier management;
  • Minimum Demonstrated ability to work collaboratively - within a matrix management environment;
  • Minimum Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships;
  • Travel and face to face meetings with clients as required;
  • English proficiency;
  • Fluent in Flemish and French.
  • Oferta :

  • Attractive salary package;
  • Work in an International environment;
  • Possibility to improve your career prospects.
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