Team Leader for Retail Project - French Speaker
Webhelp France
Lisbon, Portugal
há 4 dias

About the job role :

As a Team Leader , you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service.

As a Team Leader , you will :

  • Supervise, monitor, and develop a team of Customer Advisors.
  • Closely monitor the SLAs and KPIs of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth, and internally progress in different job positions.
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance paid in voucher card
  • Health insurance with a dental plan (after 6 months of the contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
  • Life at our company :

  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free language courses, doctor on-site & remote, mental health check and appointments, and diverse company events.
  • We promote inter-company mobility to work at any of our sites around the world.
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