AZURE SUPPORT ENGINEER
Decskill is a 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.
How can Decskill be an accelerator to your career?
We currently operate in 3 major areas : outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL;
and Agile training and coaching, by GETSKILL.
The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.
We are searching for an Azure PaaS Support Engineer to work in Lisbon or Porto!
Communicate with customers, engineers and appropriate subsidiary staff via electronic correspondence or telephone;
Assist with onsite support regarding mission-critical problems experienced with the supported technology & product within your team;
Solve complex level of problems, involving broad product knowledge or functionality specialty redirected or escalated by EMEA subsidiary sites;
Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission-critical);
Take an active role in challenging and suggesting enhancements on existing processes and workflow;
Develop own technical & functional knowledge on products / technologies related to the team scope;
Write technical articles in order to distribute technical information to all Customers, engineering and subsidiary staff;
Attend triage meetings with local engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer technical training / workshops in specialty areas;
Perform technical mentoring and assisting of engineers and to ensure the quality of support given;
Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables);
Contribute to those topics in supported technology and define the scope of upcoming technologies;
Assist with special projects as assigned (International Business & Process Improvement).
Assist in special projects in conjunction with other departments;
Assist in hot-site issues by setting customer expectations, devising action plans and communicating to partners and customers;
Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs.;
Assist in representing the company in any forum (seminars, technical or marketing, conferences event);
Work with local marketing people for product feedback & new product launches.
Degree in Engineering or other fields related to IT;
Experience with software development for troubleshooting;
Knowledge of Cloud Azure and system administration;
Azure Fundamental AZ-900 or Azure Administration certifications;
Good communication skills in English and, preferably, knowledge of another language, like Spanish, German, French, or Italian.
If you’re interested in this job please send your CV in English to with the reference BV / APSE