EMEA Marketing Director - Southern Europe
há 2 dias

Together at Talkdesk, we’re building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes : thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win in 2011 and has since become one of the fastest-growing companies in the world, a Gartner Magic Quadrant Visionary, and enabled billions of customer interactions using our platform.

With $124.5 million in backing from DFJ, Salesforce Ventures, Storm Ventures, and Viking Global Investors and supported by the successes of our 1,800+ customers from IBM, Acxiom, Discovery Education, and Peloton, Talkdesk is disrupting a $40+ billion stagnant market.

We’re now looking for the new members of the Talkdesk family - those ambitious, driven, and collaborative individuals who thrive in a fast-paced environment and will push us to do even greater things together.

If you would like to help us shape the future of Talkdesk, come along with us on our journey - your dream job is waiting! We are hiring a Marketing Director EMEA - Southern European market.

The goal of the EMEA marketing director is to drive a demonstrable business impact on Talkdesk’s sales growth within the territories.

Talkdesk is a fast growing unicorn and leader in the Gartner Magic Quadrant for Contact Center as a Service. We are looking for a data-driven, innovative and creative individual to build, lead and execute the integrated marketing plan in the region.

Responsibilities :

  • Developing and driving the marketing priorities, strategies, goals, objectives and tactics for the region to reach sales goals and KPIs
  • Understanding the local markets and customer dynamics across segments including new business, existing customers, large enterprises, SMBs, industries and influencers
  • Identifying the right mix of marketing channels, activities and programmes to support the achievement of monthly and quarterly pipeline goals
  • Work collaboratively with sales to develop account-based marketing strategies and programs
  • Leading the execution of local marketing activity from digital to events and through direct and indirect channels, leveraging our EMEA and global programmes
  • Forecasting, measuring and analysing the impact of the plan and campaigns on sales cycles
  • Requirements :

  • Experience planning, executing and optimising B2B demand generation and enterprise marketing programs
  • Strong at business partnering. You engage with and value partnering closely with cross-functional teams including : sales, channel, operations and the broader marketing organisation
  • Ability to balance managing the big picture along with tactical, detailed execution
  • Strategic problem solver with the ability to diagnose and solve challenges leveraging data and testing
  • Excellent communicator in English and Portuguese language (both written and verbal communication skills)
  • Spanish, Italian, French or German language skills are a plus.
  • The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.

    To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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