Provisioning Service Connection Support
Solvay
Carnaxide, Portugal
há 4 dias

General Information

Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress.

The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars : protecting the climate, preserving resources and fostering better life.

The Group’s innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems.

Founded in 1863, Solvay today ranks among the world’s top three companies for the vast majority of its activities and delivered net sales of €10.

2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program.

Solvay Busines Services (SBS) is the global organization supporting internal and external growth by integrating the major end-to-end administrative processes as well as the information services of the Solvay Group, through three strategic objectives : strategic agility and customer centricity, service excellence and talents and innovation.

Job Overview and Responsibilities

Reporting to Procurement Operations Provisioning Service Connection Support Leader in Lisbon, the incumbent will have the accountability and responsibility to promote the standard services and to push for more compliance for any stakeholder in our processes.

He / She will build on his / her service / process knowledge and connectivity to the users and the Local Service Connection.

The person will be expected to perform the following key responsibilities :

  • Promote and remind standard services and how to access them to avoid any recurring non compliance
  • Ease and promote the users self service approach (push to left) using standard solutions
  • Support the local organizations to utilize the PtP services at its best through best practices sharing and identify areas of improvement which could generate process competitive advantages for the entire scope
  • Provide spot training to user community on PtP solutions to reinforce compliance
  • In case of process non compliance, ensure stakeholders follow up to unblock the process (like Workcycles,ticket not answer, )
  • Establish an effective collaboration with the users and the Local Service Connection Specialist
  • Manage and solve service non standard user issues
  • Work in close collaboration with service specialist and compliance from the Service Unit to analyse root cause and solve non standard service issue
  • Alert service unit on risk and opportunities that changes could generate for service improvement
  • Grow the OPS process awareness about the services offered (as presented in Service ONE)
  • Actively support the capability acceleration and competence growth of Operation
  • Support in the PSL SBS Customers' satisfaction survey in connection to the local Local Service Connection Specialist and / or Service Connection Manager
  • Education and Experience

  • Degree or Diploma in a relevant discipline
  • Possess 2 to 3 years of experience in procurement or purchasing domains
  • Skills

  • SAP experience in the domain
  • Proactive with a high level of initiative
  • Customer orientated with good level of problem solving skills
  • Ability to interact with all levels in the organisation
  • Strong collaboration skills
  • Strong communication skills
  • Language skills :

  • Good level of spoken and written skills in English for all
  • Good Level of spoken and written capabilities in one or more local languages is mandatory :
  • SC Carnaxide : Portuguese; Spanish; Italy; French; German; Netherlands

    SC RIga : Poland; Finland

    SC Curitiba : Portuguese; Spanish, English

    SC BKK : China; Thailand; Japan; Singapore; India; South Korea

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