Client Service Analyst
IQVIA
Oeiras, Portugal
há 19 horas

Role Summary :

Based in our IQVIA office in Oeiras, Portugal, the successful candidate will be responsible for the servicing of Portuguese clients who purchase one or more IQVIA offerings.

They will be dealing with the day to day needs of the client as well as identifying opportunities for expansion of products and services.

Key Responsibilities

Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services

Expert understanding of all IQVIA data sources

Serve as an expert contact for clients using IQVIA data, software and services

Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and / or issue

Define and manage production of complex ad-hoc studies for clients, and coordinate internal production of regular client deliveries

Ensure all contracted services are delivered and look for opportunities to expand usage

Manage queries raised by client using in-depth understanding of the client and IQVIA data to ensure that a full and timely response is provided

Conduct client training on all aspects of IQVIA data and systems

Conduct client service meetings at customer site

Responsible for tracking service usage in KPI

Responsible for maintaining and growing revenue from existing services

Skills, Education and Experience Required :

Bachelor s degree in Health Care, Economics, Market Research or similar

2 years of experience managing quantitative market research, preferably, within the pharmaceutical industry

Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries

Highly numerate with strong analytical skills and a strong attention to detail

Experienced in the use of Microsoft office, including Word / PowerPoint / Excel / PowerBI, to deliver high standard reporting and analytics.

Excellent team player

Fluent in Portuguese and English : spoken and written

Desirable Skills and Experience :

Knowledge of time series analysis and statistical modelling

Experience working with cross functional and multi-geographical teams

Knowledge of the pharmaceutical and healthcare market

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