Under general supervision of the Purchasing Manager, the Expeditor supports the Helpdesk by addressing and resolving critical issues that have been assigned a ticket.
This role requires excellent customer service, multi-tasking, and follow-up skills as well as the ability to understand root cause and effect.
The Expeditor will work in a collaborative team environment and must have the ability to handle a large ticket volume while following specific process requirements.
The Expeditor is also responsible for maintaining positive business relationships with both internal and external customers.
REQUIRED EDUCATION & EXPERIENCE
Bachelor’s Degree from an accredited university
Degree major in Supply Chain, Business, or related fiel is preferred
DETAILED ROLES & RESPONSIBILITIES
Processes a high volume of requisitions from multiple sites for assigned expedite tickets
Ensures all expedited orders comply with internal policies and procedures; seeks guidance where appropriate from Manager and / or Buyers
Completes weekly and monthly reports for client groups and presents findings to Purchasing Manager
Prepares and executes quotes (from more than one party, if needed) to meet deadlines
Participates in group brainstorming sessions in an effort to identify gaps or areas of improvement within scope of position
Completes ad-hoc projects as assigned
Performs other duties as assigned
ESSENTIAL ABILITIES & CRITICAL SKILLS
Ability to provide excellent customer service to both internal and external customers and foster strong, open lines of communication across all levels of the organization
Ability to maintain confidentiality of proprietary business information at all times
Ability to communicate in a clear and concise manner both verbally and in writing
Ability to research issues and provide practical solutions to both internal and external customers
Ability to effectively manage time, including the ability to prioritize, work within assigned deadlines, and work independently or collaboratively to accomplish organizational objectives
Ability to manage multiple tasks and projects while maintaining quality & accuracy standards
Ability to utilize Microsoft Office Suite, specifically Excel, Word, and Outlook on an Intermediate Level
SAP / ERP - experience in MM / Purchasing modules
Action with integrity
Communication & Interpersonal Skills
Teamwork & Collaboration
For more than 100 years, our employees have taken pride in Making Life a Little Sweeter by providing our customers and consumers with quality service and sugar products.
Our commitment to that principle drives us in all that we do and encourages us to uphold our company’s high ethical standards of business conduct to ensure our continued success.