Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services.
Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe.
GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages.
Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.
To provide technical support to agents via floor walking activities and via acceptance of user interactions directly transferred to them by Service Desk Agents.
Service Desk Experts provide responsive, professional and competent technical 2nd line support of incidents. They influence and improve the quality of knowledge articles as well as support training activities within the desk environment.
Role holders may (but not always) have some team leading and supervisory duties.
Monitors performance through statistical reporting and analysis.
Proactively analyzes, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
May have team leader responsibilities and duties.
Recognizes and reports opportunities to team manager and other relevant parties for additional business.