Reporting and Data Analyst - German Speaker
HCL Technologies
Lisbon, Portugal
há 5 dias
source : Europe Language Jobs


Reporting and Data Analyst - German Speaker

Position Overview :

The position is a support role with accountability for reporting business with revenue & margin performance, providing reporting / analysis, driving standardization, continuous improvement and consistency across aligned accounts.

This role transform data into information that can be utilized to make business decisions and actions.

Reporting analysts frequently work across business lines, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting tools.

They work directly with team leaders to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data management.

Major Responsibilities

Responsible for daily / weekly / monthly / Quarterly reporting on business trends and account performance

Prepare business documents and presentations for upper management and executives

Adhere to the timelines as specified by the client for deliverables

Validating the QBR / MBR output

Provide necessary support for SLA contract change management

Focus account management (periodic detailed analysis of key accounts to drive SLA achievement)

Provide input around SLA calculation and mitigation in line with contractual agreements

Implement the agreed governance process with the stakeholders (virtual participation in weekly / monthly meetings both with the customer and internal stakeholders)

Capable to actively contribute to team focus, ensuring complex office environments and business processes are in place

Manage escalations and offer assistance in complex issues

Maintain detailed process and procedures

Service improvement planning including root cause analysis

Use data-gathering and modelling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.

Designing and developing reporting tools that are then deployed across the organization.

Conduct routine audits of data storage systems and databases, conducting many tests and analyzing the results before devising new solutions or finding ways to enhance data management solutions.

Attends / presents business presentation for upper management

Provide necessary support for SLA contract change management


Proficient MS Office experience

Programming language as Visual Basic for Applications (VBA), SQL database, Web Development is a plus

Experience in working within a shared services environment

ITIL Foundation / Prince / Lean Six Sigma certification is a plus


Demonstrated teamwork and adaptable to workgroup environment

Excellent communication and interpersonal skills

Demonstrated excellent customer care, satisfaction and interpersonal skills

Solid planning and organizing ability

High level of motivation, maturity & dependability under high pressure situations

Ability to build strong relationships with remote teams

Strong presentation skills

Ability to work independently

Team player and collaborative

Personal drive for business results

Ability to multitask at a high level

Ability to work with minimal supervision, self-motivated

Immaculate attention to detail

Able to make suggestions and work with others to implement those suggestions

Able to take responsibility for projects and incorporate new processes into the business

Required Language Thresholds

German (C2 : Native-level Fluency)

English : (B2-Independent User Level)

Competitive Salary

Meal Allowance on Card

Career Progression Opportunities

Parenthood Program

Well rounded Health and Life Insurance Packages

On-site gym : includes indoor pool access, fitness classes, and a football pitch

Staff Canteen with varied food options and river-facing balcony seating

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