Internship Customer Excellence - Lisbon
Emma
Almada, PT
há 4 dias

Internship Customer Excellence - Lisbon

Together with the team, you will work on improving the customer experience on our different channels. You will work across functions with internal and external teams from multiple markets and define process improvements to ensure that customer service runs smoothly  You will make independent decisions that are within your field of work  You will support in CX innovation by doing market research and introducing methods, standards, tools, KPI benchmarks You will co-create strategies and implement improvements in CSAT and NPS for multiple markets You will drive customer service automation and optimization projects by improving processes or enhancing IT systems Your goal through the execution of a use case roll out is to showcase to the wider business the powerful capabilities of an integrated customer excellence, CRM, customer interaction automation and self-service products. You will run validation of user stories, implementation, testing and designing with markets

What you'll do:

  • Together with the team, you will work on improving the customer experience on our different channels.
  • You will work across functions with internal and external teams from multiple markets and define process improvements to ensure that customer service runs smoothly 
  • You will make independent decisions that are within your field of work 
  • You will support in CX innovation by doing market research and introducing methods, standards, tools, KPI benchmarks
  • You will co-create strategies and implement improvements in CSAT and NPS for multiple markets
  • You will drive customer service automation and optimization projects by improving processes or enhancing IT systems
  • Your goal through the execution of a use case roll out is to showcase to the wider business the powerful capabilities of an integrated customer excellence, CRM, customer interaction automation and self-service products.
  • You will run validation of user stories, implementation, testing and designing with markets

Who we're looking for:

  • You are fluent in English. Languages are an advantage.
  • You are passionate about customer satisfaction and driving NPS
  • You are empathetic, meticulous, and willing to push the ‘extra-mile' to put a smile on our customers' face
  • Eager to provide our Customers the best pre- and post-sale Experience to convert them into ambassadors
  • At best you gained first practical working experience in IT planning areas
  • You have experience of working in depth with MS-Suite, Office 365
  • Knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
  • You are an open-minded team player
  • You have analytical skills and learn quickly
  • You are available for at least 4-6 months

What we offer:

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events.
  • Competitive salary of 900€ per month + Coverflex benefits + Meal allowance + Health insurance
Become an EmmieOur work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
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