Content Review Specialist - Process Associate - Spanish

Genpact

Lisbon, Portugal

há 1 dia

Responsibilities

Review content and provide resolution based on prescribed guidelines

Provide resolution to maintain standards of quality

Recognize trends and patterns and raise issues timely

Provide insights to help improve the support to the users

Maintain a thorough understanding of process and policies

Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualifications

Any Graduate

Freshers are eligible

Advanced level of Spanish

Preferred qualifications

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Willingness to work on a flexible schedule (potential weekend shift work)

Ability to work with content that can be egregious in nature, on a day to day basis

What can we offer?

Attractive salary;

Stable job offers - employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports langauge courses, professional tranings and great career development opportunities

Free access to our award-winning learning platform

Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs

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