IP Networks - TAC Engineer
Nokia
Amadora, Portugal, Portugal
há 1 dia

Responsibilities

  • Leading role in complex troubleshooting cases in NOKIA / fALU Service Route
  • Responsible for meeting contracted response times.
  • Responsible as technical customer contact
  • Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
  • System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
  • Consultancy type of activities : Applies customer understanding in customer relationship building, opportunity identification especially in Care phase.
  • Provide Expert Support services (such as IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support).
  • Network expansion activities up to multi-interface level.
  • Lead & plan technical / customer system acceptance testing and feature testing.
  • On request perform :

  • Network expansion activities.
  • Participates in IP multivendor environments.
  • What we offer

  • Making part of a young and talented company that supports worldwide customers.
  • The opportunity to be a global person getting what the World has best to give across the entire company.
  • Nokia offers a great opportunity for an engineer develop himself in a Leading IP vendor company surrounded by talented people.
  • Requirements

  • Master or bachelor on telecommunications or IT
  • Nokia Service Routers specific system architecture
  • Nokia Service Routers system interfaces & protocols
  • Trace & logfile analysis tools
  • NRSI / NRSII or
  • Nokia Service Routers specific system architecture
  • Nokia Service Routers system interfaces & protocols
  • Trace & logfile analysis tools
  • NRSI / NRSII or equivalent experience certification level such as JNCIS-SP, JNCIP-SP or CCNP is a plus.
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