Support Agent Tourism Market Spanish
EUROFIRMS - EMPRESA DE TRABALHO TEMPORÁRIO, LDA.
Lisboa Portugal
há 14 dias
source : SAPO

Detalhe da Função

Are you looking for a career that boasts opportunity and a great work environment? Do you know how to make customers happy?

Does growing a business sound like a great way to spend your time? Then we just might be looking for you.

Customer Support Agent (m / f) for the Tourism Market

Essential duties and responsibilities may include, but are not limited to :

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Requirements :

  • Fluent in English and Spanish (mandatory)
  • Customer service and / or call center experience
  • Customer service skills and ability to respond courteously to all customers
  • Excellent communication skills, particularly telephone communication skills
  • Problem-solving skills
  • Knowledge of company and department procedures and ability to communicate that knowledge clearly
  • Ability to learn new and changing information to be communicated; ability to recall and explain changes
  • Motivated go-getter who can keep up with the fast pace of a rapidly growing startup
  • What we offer :

  • Full time position;
  • Possibility to participate in a growing project;
  • Good career prospects in a company which rewards employees with commitment and passion;
  • Work place : Lisbon

    If you are looking for a new challenge in an international environment, please send your updated CV in English with the reference "SPANISH-LISBON".

    Eurofirms Trabalho Temporário Lda.

    Alvará n.712 / 13 de 17 de Julho

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