Detalhe da Função
Are you looking for a career that boasts opportunity and a great work environment? Do you know how to make customers happy?
Does growing a business sound like a great way to spend your time? Then we just might be looking for you.
Customer Support Agent (m / f) for the Tourism Market
Essential duties and responsibilities may include, but are not limited to :
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Fluent in English and Spanish (mandatory)
Customer service and / or call center experience
Customer service skills and ability to respond courteously to all customers
Excellent communication skills, particularly telephone communication skills
Knowledge of company and department procedures and ability to communicate that knowledge clearly
Ability to learn new and changing information to be communicated; ability to recall and explain changes
Motivated go-getter who can keep up with the fast pace of a rapidly growing startup
What we offer :
Full time position;
Possibility to participate in a growing project;
Good career prospects in a company which rewards employees with commitment and passion;
Work place : Lisbon
If you are looking for a new challenge in an international environment, please send your updated CV in English with the reference "SPANISH-LISBON".
Eurofirms Trabalho Temporário Lda.
Alvará n.712 / 13 de 17 de Julho