REMOTE Customer Experience Data Analyst
Lisbon, Portugal / OLX Group Product / WELCOME TO OLX GROUP Over 300 Million monthly active users; US $1.6 billion in revenue and 18% revenue growth (FY 2021;
36% growth in FY2020); Part of Naspers’ Prosus, one of the biggest technology investors in the world (An early investor in Tencent and the owner of StackOverFlow).
30 countries. +20 Brands. Powered by +10,000 employees representing 81 nationalities. And that's why we need your help.
Join Us. Shape your career with us. The role We’re looking for a Customer Experience Data Analyst to join our EU Product Design & Research team.
In this role, you will be working side by side with the teams focused on assessing our customer experience and you’re expected to use analytics to improve it.
You should be familiar with quantitative research methods and experienced in using your data analytic skills to give shape to both larger market trends and more local variations.
You should keep continuously listen to our customers’ feedback and proactively translate these insights into user-centered action points for a diverse audience with different professional backgrounds.
Our Research team Our Research team is on a mission to transform the way we build products at OLX Group. Before a small team, we are now expanding fast and bringing the best talent in the world to help us strengthen our research practice with a committed and passionate focus on solving real problems for our customers.
What you will be doing :
Developing strategies to assess user-centered health metrics efficiently and continuously analyzing quantitative research results with proven statistical methods to back both larger market trends and local variations;
Design and build reports and dashboards that provide real-time and easy access to customer feedback;
Gathering business requirements and collaborating with internal and external cross-functional teams on data collection and distribution strategies;
Consolidating large sets of behavioral user data with user feedback sourced data;
Translating quantitative survey findings and other qualitative sources of feedback across different touchpoints into actionable insights;
Bringing relevant insights to different audiences by combining multiple sources of information ranging from survey collected data to user behavior metrics.
Who we’re looking for :
A strong grasp of quantitative research methods;
A proven record of employing relevant analytical methods to extract meaningful insights from quantitative data;
Experience in collecting and analyzing CX survey findings (e.g. NPS, C-SAT);
Flexibility to manage both ad-hoc and long-term research initiatives;
Comfortable at dealing with both internal stakeholders and external vendors;
Ability to independently set up initiatives within the Research team scope, from design to insights sharing;
Experience working autonomously and proactively, identifying new opportunities, and reaching out to relevant stakeholders with new insights;
Experience with creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences;
Eager to understand how millions of people use different platforms in multiple countries under a common value proposition;
Strong communication and presentation skills in English (written, oral and visual);
Proficiency in querying, joining, and manipulating raw datasets for analysis;
Experience with building reports and dashboards using Tableau;
Experience with statistical analytics techniques and using R or Python or a similar scripting language / tool to run the analysis;
Relevant academic background in Marketing, Business, Statistics, Mathematics, Finance, Computer / Data Science, Engineering, Economics, or a related field of study;
Relevant professional experience in product research, data science or data analytics;
Minimum work experience of 5 years in a relevant field;
Comfortable working in a full-remote setup.
What we’ll give you :
Full remote position;
A company committed to building an inclusive environment for all employees and creating equal opportunities;
Great place to learn within fast-growing, global classifieds' platforms;
A healthy learning environment that takes your career at heart for both Individual Contributors or Managers;
Annual Bonus plus benefits like Health and Life insurance, Food Allowance, Open selection of training e-courses including MyAcademy, Udemy and specialist AWS training.
A BIT MORE ABOUT USCheck our careers website Discover why you should join the OLX Group Check out our talent, product, engineering and design blogs Follow us on We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.
We are committed to building an that seeks out the diverse perspectives and experiences of our people and becomes a company superpower and strategic competitive advantage.
The OLX Group (OLX Group consists of OLX Global B.V. and its affiliated companies) will handle your personal data with care and will process your personal data to assess your fit for the position you are applying for.
You can give your consent (optional) to allow us to store your data for up to 12 months after the application process. So that in case you are not fit for the role at stake we can consider you for other suitable roles.
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