Senior Service Manager
Dellent Consulting
Lisboa, Distrito de Lisboa, Portugal
há 6 dias
source : JobLeads

We're looking for talented and passionate Service Manager with experience in the TV area . This position is an opportunity to participate in one of the broadest TV solutions in Europe, based in Lisbon.

Role Responsibility

As a Senior Service Manager, you will :

  • Design technology support models, engaging stakeholders and subject matter experts as required, to create effective support for new products, systems or facilities;
  • Document and agree service requirements as part of the process for formulating service models;
  • Be a point of contact for specific project and development initiatives affecting the portfolio of services managed by Design + Engineering (D+E);
  • Identify and interface with key stakeholders;
  • Internal and external operational reporting, including SLA management;
  • Ensure all project and development initiatives are well prepared for the transition to live operation;
  • Contribute to the continuous refinement of Service Design & Architecture processes;
  • Identify new business opportunities and support peers in the Demand, Architecture and Development teams in the sales process.
  • Are you the right candidate?

  • Solid experience in a key role on IT Operations (5+ years of overall experience);
  • Understanding of the main concepts, processes and tools of Service Management;
  • Experience and motivation to lead and manage small to medium teams;
  • Experience in liaising with different stakeholders, both technical and business;
  • Previous experience with cloud platforms and services;
  • Proficient in English and Portuguese, both in verbal and written forms;
  • Strong relationship management skills, influencing and negotiating outcomes with stakeholders, colleagues and users adopting a flexible approach where necessary;
  • Logical reasoning and pragmatic approach to problems;
  • Strong sense of ownership in pursuit of delivering high quality services whilst maintaining service targets;
  • Reliable, resilient and avid to work in a fast-paced environment;
  • Ability to work with international teams and with other cultures.
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