German Communications Customer Advisor
Webhelp Portugal
Lisbon, PT
há 5 dias

Your mission

  • Responding to customers exclusively via email and chat service;
  • Troubleshooting and resolving technical issues;
  • Helping customers make the best choice from the extensive library of tv-show boxsets and movies;
  • Registering contacts and client information according to the work procedures;
  • Achievement of the performance targets defined by the project;
  • Profile

  • Native or fluent in German
  • Good command of English (minimum B2)
  • Previous experience in customer service is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Ease in multitasking several applications at once
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non-EU residents, it is mandatory to have a valid work permit
  • What we offer

  • Opportunity to be part of a challenging and fast-paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development, and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes : three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place Lisbon, Portugal
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