IT Support Admin, II
Synopsys
Lisboa, Portugal
há 5 dias
source : Emprego XL

38876BR PORTUGAL - Lisbon

Job Description and Requirements

We are seeking someone with a passion for innovation and technology, who possesses the technical, organizational, and attention-to-detail skills to keep our computer & mobile devices healthy, up-to-date, and secure, and our users happy and productive.

As an IT Support Administrator, you will be responsible for supporting global PC lifecycle. In this role, the Admin is responsible for supporting, maintaining, and recovering end user?s PC.

Job Responsibilities

  • Monitor and respond to end-user requests in the IT Logistics support queues
  • Maintain PC inventories
  • Analyze usage and spend trends for optimization
  • Work with global IT team on technology refreshes, new hires, and terminations
  • Manage HW recovery processes
  • Identify, analyze, and report on key computer system metrics
  • Develop documentation for user and administration tasks and configurations
  • Track hardware assets
  • Research, propose, and implement system improvements and best practices
  • Minimum Qualifications

  • Graduate or Post Graduation with B.A. or B.S. in Business or Logistics desired with 1 ? 2 years of experience in similar job function and responsibilities is preferred.
  • 1+ years of experience in ticketing system, such as BMC Remedy, Zendesk, etc
  • 2+ years of experience with Windows, iOS and Android OS
  • Strong knowledge of MS Excel and Office 365
  • Experience providing support to users who work from remote locations
  • Excellent verbal, written, and interpersonal communication skills
  • Demonstrate analytical and problem-solving skills
  • Knowledge of SAP asset management tools is preferred
  • Personal Attributes

  • Thrives in a fast-moving, stimulating, and collaborative team environment
  • Resourceful, curious, and never satisfied with the status quo
  • Strong work ethic, extremely organized, highly detail-oriented, and able to multitask
  • Always thinking about how to increase efficiency and improve processes
  • Proactive about solving problems and suggesting solutions
  • Loves learning and being challenged
  • Employee

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