Italian FastTrack Engineer
Experis
Porto, PT
há 1 dia
source : ITJobs

ManpowerGroup is looking for a customer focused, high energy FastTrack Engineer who will help customers maximize their return on investment in Cloud services, improve customer satisfaction and help customers deploy and maintain Windows 10.

Responsabilities :

  • Lead a set of Microsoft 365 customers and partners through the Onboarding technical
  • process

  • Plan, manage and execute a complete Onboarding experience for Cloud customers
  • Maintain strong working knowledge of the service, take ownership for service
  • improvement

  • Manage customer and partner Onboarding programs within expected timeframes while
  • continuously driving effectiveness and thus reducing costs

  • Share knowledge with others through solution documents, contribute to social media,
  • proactively engaging in technical communities

    Skills :

  • Microsoft Office 365 / EMS / Windows 10 technical competency : possess a in depth
  • knowledge of Office 365 services and architecture including other cloud products.

  • Intune technical competency : possess a broad knowledge of Intune or any other mobile
  • device management software

  • Advanced skills in PowerShell, Active Directory, Web Services ,troubleshooting and
  • driving adoption across collaborative workloads in O365 like Teams, SharePoint and

    Yammer.

  • Cloud competency : broad view of Cloud services and products. Understanding the
  • industry transformation towards cloud only services

  • Strong problem-solving ability ranging from conceptualization to implementation
  • Strong troubleshooting skills across multiple platforms and systems
  • Medium or advanced networking skills : switches, routers, firewalls
  • Customer and Partner Focus : proven experience driving positive business impact based
  • on a deep understanding of customer and partner needs.

  • Strong communication skills to effectively drive recommendations and land priorities
  • across customers, partners, senior executives and across organizational boundaries

  • Must have the ability to take initiative and work in a fast-paced high-stress environment
  • while balancing multiple demands, addressing shifting priorities, and maintaining focus.

  • Collaboration : able to work in a multi-cultural environment and to adapt to the
  • customer’s needs

  • A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a
  • minimum of 1 year of experience supporting Enterprise customers.

  • Strong communication skills
  • Fluent in Italian and English (mandatory)
  • Offer :
  • Contract
  • Contract
  • Attractive salary package
  • Health insurance
  • Working in one of the best Technology company
  • To apply send your CV to

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