Customer Service Agent for Online Video Platform in Lisbon (Romanian Speaking)
Blu Selection
Lisbon, Lisbon, Portugal
há 4 dias
source : Top Language Jobs
  • Please apply only if you hold EU citizenship or valid work permit for Portugal+++
  • Quality and Service is what it's all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon!

    What should you expect from living in Lisbon?

    A colourful city view and a rich cultural history

    Pros of living in a European capital on a budget

    Delicious Portuguese cuisine and famous cafe culture

    Friendly people, good vibes and a happy-go-lucky urban life

    Warm climate all year and a sunny beach life next to the Atlantic

    A large English-speaking local community and international environment

    Your responsibilities and impact as a Customer Service Agent will be :

  • Helping users with any questions related to their accounts, the platform in general etc;
  • Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with : over the phone, via e-mail or social media;
  • Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
  • Being in contact with other departments and redirecting related cases and issues to responsible departments

    Ensuring and participating in the success of your department.

    Skills, experiences and interests you need to succeed in this role :

    A native level of Romanian and at least a B2 level of English

    1 year of Customer Service experience in a contact center

    Knowledge of the value and impact that a good customer experience can create

    Being an attentive listener, comfortable and skillful at communicating with people

    Being energetic, innovative and working proactively at a fast pace

    Excitement about intercultural communication and the expatriate lifestyle

    Living in or willing to relocate to Lisbon for an international career and life experience

    Having a valid Portuguese work permit (required).

    What's in it for you?

    Schedule : 40h / week in rotative shifts (Mon-Sun, 8 AM to 8 PM)

    Meal vouchers + Transportation allowances

    Private health insurance after 6 months

    Relocation Package

    Pleasant and inspiring working atmosphere in an international environment

    Opportunity to be part of a rapidly expanding global organization working with world famous brands

    Professional development and clear career path

    Training & development opportunities

    Competitive salary & relocation allowance and assistance

    Free fruit, coffee, tea and water and a lot more!

    Hi, I’m Sander from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.

    Is this project not the right fit for you? Still, send me your CV to be considered for other projects or future opportunities.

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