What the job looks like :
Define the global IT service catalogue and charging principles. Build a trustful relationship with the operational units and business partner of the Global IT organization.
Work closely with the Sitecore solution architect and third party vendors to design, develop and optimize the Sitecore application, to provide an outstanding user experience.
Partner with the product owner to understand the business user requirements and develop user stories.
Responsible to design technical solutions using best practices in Sitecore web application development, with regard to security, maintainability, and scalability.
Build a IT service catalogue and aligned Service Level Agreements
Ensure monthly reporting and review of IT services
Ensure transparency on IT cost, budget, actuals and forecast
Support all IT projects in building a business case and track actuals vs plan
Communication of IT service quality to all relevant stakeholder in IT
What you bring to the table :
IT service management professional with a minimum of 5 years’ experience in complex and international IT enterprise organizations
5 years’ experience : .NET development, Java Script, JQuery, CSS
Experience w / modern front-end frameworks : Angular, Knockout, or React
Experience in Sitecore CMS architecture preferred; including Layouts, Templates,, serialization, configuration, deployment, security.
Strongly Desired Sitecore qualifications include any / all : Sitecore Certification, preferably in ver. 9.x
Experience with accelerator frameworks such as Sitecore SXA
Bachelor / Master degree in (business) computer science or comparable
Experience with Web Application security protocols
Experience with Agile development processes
English fluent and preferably one further European language
Andreas Garstecki, the Hiring Manager