Delivery Manager - Professional Services – Porto/Lisbon, Portugal
Lisbon, Portugal
há 6 horas

WHO WE ARE : Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information.

This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.

Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.

We’re looking for a Delivery Manager (Individual Contributor) as part of our Professional Services team to manage projects based in Portugal and support rest of the world.

Help some of the most forward-thinking and successful companies in the world deploy Talend effectively, achieve a rapid Time-To-Value, and solidify their positions as data-driven companies.

Professional Services at Talend is not just a P&L; it’s a strategic part of our company that helps drive our growth through the success of our customer base.

The Services we deliver are designed to provide guidance, best practices, and help our customers scale their deployments of Talend across an enterprise.

Role Summary The Delivery Manager is responsible for timely deliverables, project staffing, and overall satisfaction of the customer in the context of Professional Services engagements with 6+ years of experience and having delivered >

10 projects preferably in data / ETL space.

Who you are :

  • A customer-centric, intellectually curious, bright, energetic person with the ability to drive the successful sales and delivery of Services.
  • A true lover of data.
  • Someone who is energized by finding a solution to a problem.
  • Background in one or more of the following areas : Data Warehousing, Data Integration, MDM, Application Integration, Cloud Infrastructure (AWS, Google, or Azure) or Big Data (extra credit for more than one)
  • A team player who creates a culture that understands that our internal standards and expectations need to be higher than our customers’
  • You think, every day, about how you can improve the experience of your customers
  • You have experience in the arena of Big Data and are looking for the next Big Thing
  • What you will do :

  • As a Delivery Manager will be responsible for overall delivery management and customer satisfaction. Your focus will be spread across multiple customers and you'll work directly with key project and executive stakeholders throughout the entire project life cycle to ensure customer success and adoption.
  • The Delivery Manager is responsible for timely deliverables, project staffing, and overall satisfaction of the customer in the context of Professional Services engagements.
  • You will understand software implementation best practices as well as be extremely knowledgeable about the Talend technology and architecture.
  • Responsibilities :

  • Oversee the delivery of Talend projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations
  • Manage complex implementation, integration, enhancement, or audit projects : define production consulting scope, proposals and service engagements
  • Manage and mentor Productions Consultants assigned to a project;
  • Work as part of a team with Sales, Sales Engineers, and Professional Services Managers
  • Assist in the achievement of services revenue targets
  • Interface with Talend Sales, Marketing, R&D, Product Management, and Customer Support
  • Work with delivery partners within region to augment Talend led engagements with partner resources as well as to supplement partner led engagements with Talend resources
  • Interprets review findings to formulate optimization of Talend products for customers
  • Develops Talend Data Management and / or Application integration solution design and deployment in data migration, data integration, application integration, data quality based on customer user experience and interface
  • Knows Where, When and How to communicate with colleagues
  • Provide Project Management Services, serve as a role model in project management, best practice sharing, proactive actions and creative problem-solving activities.
  • Desirable Skills and Experience :

  • Education : At least a bachelor’s or equivalent degree in a business, technical or related field is preferred.
  • Experience : 6+ years of experience in managing projects & delivery with relevant technology background.
  • Experience in managing projects in Data Management / Big data / Cloud space is preferred
  • Should understand the data space and have passion for the same
  • Past technical hands-on / strong conceptual experience in at least one or more of the following disciplines is highly preferred :
  • Data Integration (ETL)
  • Data Quality (DQ)
  • Master Data Management (MDM)
  • Enterprise Service Bus (ESB)
  • Business Process Management (BPM)
  • Big Data (Hadoop distributions and key technologies like Hive and Spark)
  • Relational and NoSQL databases
  • Amazon Web Services, Google Cloud and / or Microsoft Azure
  • Understanding of core integration technology and Systems Architecture
  • Integration development experience
  • Excellent project management, organizational, planning, and multi-tasking skills.
  • Exposure handling global clients
  • Must have Project Management Professional (PMP) Certification or similar certification
  • Demonstrated ability to learn new technologies and business requirements
  • Timely delivery of all project related deliverables
  • Ability to lead and manage engagements and implementations
  • Ability to position additional products and services into existing accounts
  • Proven analytical and problem-solving skills
  • Experience with implementation methodologies
  • Strong communication skills, both written and oral
  • Ability to build and deliver presentations to all levels of the business and effectively explain complex issues and concepts in simple, understandable language
  • Ability to mentor and lead a team of consultants
  • Ability to work under minimal supervision
  • Proven customer satisfaction abilities
  • LI-IW1#LI-REMOTE #LI-HYBRIDAND NOW, A LITTLE ABOUT US : Talend has received some pretty impressive accolades along the way : - CEO named a 2020 Top Diverse Leader by the National Diversity Council- 6th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2021- 4th consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2021- Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2021- Named Leader in The Forrester Wave™ : Enterprise Data Fabric- Ranked in the DBTA 100 Companies that Matter Most in Data - Listed in the CRN Big Data 100 CompaniesWe are passionate about helping companies become more data driven;
  • and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.

    As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members.

    We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool.

    We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us via email to request an accommodation at accommodation We appreciate your interest in Talend.

    Notice to Recruiters and Staffing Agencies Talend SAS and its affiliates ("Talend") have an internal recruiting, or talent acquisition, department ( TA ).

    Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency").

    Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate.

    Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend's resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.

    Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies.

    Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.

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