Hotel Care Team Leader
Lisbon, Portugal
há 3 dias
Company Description

Hoist Group is an international, customer-driven, entrepreneurial company offering innovative hospitality solutions to thousands of hotels across EMEA. We have over 20 years of proven hospitality experience and our focus is always on helping our customers deliver great guest experience. We are proud to be working with both smaller independent hotels as well as leading international chains and we are constantly striving to drive growth for our customers. We dare to challenge the market and are always at the forefront of hospitality technology offering turnkey solutions for our customers. We are 500 dedicated colleagues in 18+ countries and our turnover is 134 MEUR.

Job Description

Key areas of Responsability:

  •  Coach and encourage Hotel Care Agents in their daily work, regular know-how transfers, updates and control
  • Identify individual/team training and personal development gaps and needs
  •  Reinforce team cohesion and cooperation and promote company values during interactions with clients, superiors and colleagues
  • Assist Management with special projects/tasks, efficiency increase and process optimization
  • Main Job Tasks:
  • Initial Training of new hiring’s
  • Execute daily monitoring, management and optimization of human resources
  • Report malfunctioning tools and equipment
  • Escalations handling, specifically in terms of processes and management intervention
  • Team members’ individual performance Team’s performance indicators Improvement actions & instructions

  • Qualifications

    · Customer oriented, Team player, Autonomous and Structured

    - Experience in people management and motivation is a plus

    · Able to work under pressure

    · Hospitality background

    - Excellent language skills (written and spoken) in English + other language

    · Excellent PC skills and a solid knowledge of Internet related applications

    Additional Information

    Hoist Group Portugal is searching for a Hotel Care Team Leader to join our Hotel Care Team.

    You will have a key role in the company and the opportunity to play a key part in the organization. We are seeking motivated and high energetic people. We offer a long term contract with a competitive salary.

    Your Application:

    If you are up for the challenge and interested in joining our team please attach a motivation letter and
    copy of your CV in English, by clicking 'I'm Interested' or we welcome your application via our job portal:

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