Spanish speaker for client support – banking sector (m/f)
Teleperformance Portugal
Lisbon, Portugal
há 2 dias
source : Europe Language Jobs

Description

Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you?

You might be the one we are looking for! Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates with the will to build a solid career in one of the best companies to work for in Portugal.

You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.

As part of Teleperformance Portugal’s contingency plan regarding COVID-19, for now, you will be working from home, from the country you are currently living in.

As soon as possible and safe, you will travel to Portugal and join our multicultural team. Also, during this initial period, it will be necessary for you to work with your own device.

But don’t worry! Our IT team will give you all the support you might need.

Our Client

With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience.

This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

Responsibility

  • Support Bank Customers;
  • Provide clear information about products and service;
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.
  • Requirements

  • Minimum academic qualifications : 12th grade;
  • Languages : C1 level or higher in Spanish and minimum B2 English;
  • Professional experience in Contact Center in the banking sector (preferential);
  • Ability to work in a fast-paced and high-volume service center;
  • Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
  • Client, quality and results-oriented;
  • Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
  • Agile in computer skills from the user's perspective - computer systems, internet, browser and basic software;
  • Strong interpersonal skills and ability to think independently.
  • Offer

  • Full-Time contract;
  • Personal training and development programs;
  • A solid career full of progression opportunities;
  • Health Insurance since day one in the company;
  • Cafeterias with free healthy meals such as soup, bread, salad and fruit;
  • Free events : workshops and other work-life balance activities also for family and friends;
  • Possibility to work in a world-leading multinational company.
  • Skills

    Banking Sector Customer Service Portugal Lisbon Relocation Package

    Company

    Teleperformance Portugal

    Included

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