Customer Support Engineer
ManpowerGroup
Lisbon, Portugal
há 3 dias
source : Just Join IT

AWS (nice to have)

Google Cloud Platform (nice to have)

Microsoft Azure Cloud (nice to have)

Networks (regular)

IT Support (advanced)

SQL (advanced)

Incident management (advanced)

We are looking for a Customer Support Engineer.

Responsibilities :

  • Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again
  • To ensure the accuracy and the stability of the software features / updates before they get to release into the Production environment by involving in the UAT phase
  • Ability to understand the root cause of errors and exceptions and being able to isolate it to the line of code that may be causing the problem and performing service restoration within the SLO (service level objective)
  • Support and influence improvement in company's product application to enhance their availability
  • Drive P1 incident, communicate both the status and the RCA to the stakeholders
  • Documentation for known issue
  • Requirements :

  • Strong expertise in algorithms, data structures and databases (SQL / NoSQL) , along with deep working knowledge of multi-threading, design patterns and Object-Oriented Programming (OOP) concepts
  • Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO
  • Java understanding what is it and how to read it, we are not looking for a Java Developer
  • Real-world experience with cloud technology such as AWS, Azure or GCP is a plus
  • Knowledge of advanced computer network technologies and services including MPLS (theoretical knowledge is required) VPLS / VPWS, Ethernet, IP / VPN routing protocols and architectures, IP security / SSL, IP multicast, IPv6, and wired / wireless LAN infrastructures is a plus
  • Hands-on knowledge with Linux operating system (Ubuntu, CentOS, etc.)
  • Excellent communication skills in English
  • Our offer :

  • B2B cooperation via Experis
  • 100% remote work
  • Many development opportunities and access to modern technology
  • Medicover
  • Multisport Card
  • Life insurance and many more
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