AWS (nice to have)
Google Cloud Platform (nice to have)
Microsoft Azure Cloud (nice to have)
Networks (regular)
IT Support (advanced)
SQL (advanced)
Incident management (advanced)
We are looking for a Customer Support Engineer.
Responsibilities :
Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again
To ensure the accuracy and the stability of the software features / updates before they get to release into the Production environment by involving in the UAT phase
Ability to understand the root cause of errors and exceptions and being able to isolate it to the line of code that may be causing the problem and performing service restoration within the SLO (service level objective)
Support and influence improvement in company's product application to enhance their availability
Drive P1 incident, communicate both the status and the RCA to the stakeholders
Documentation for known issue
Requirements :
Strong expertise in algorithms, data structures and databases (SQL / NoSQL) , along with deep working knowledge of multi-threading, design patterns and Object-Oriented Programming (OOP) concepts
Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO
Java understanding what is it and how to read it, we are not looking for a Java Developer
Real-world experience with cloud technology such as AWS, Azure or GCP is a plus
Knowledge of advanced computer network technologies and services including MPLS (theoretical knowledge is required) VPLS / VPWS, Ethernet, IP / VPN routing protocols and architectures, IP security / SSL, IP multicast, IPv6, and wired / wireless LAN infrastructures is a plus
Hands-on knowledge with Linux operating system (Ubuntu, CentOS, etc.)
Excellent communication skills in English
Our offer :
B2B cooperation via Experis
100% remote work
Many development opportunities and access to modern technology
Medicover
Multisport Card
Life insurance and many more 
