French Booking Advisor for an Airline Reservations Project
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 18 horas
source : Admyjob

French Booking Advisor for an Airline Reservations Project

Ville : Lisbon

Métier : Conseiller Client

Secteur : Join our team!

Join our team!

As a Booking Advisor for an Airline Reservations Project , you will :

  • Booking management (altering, canceling, or creating new reservations)
  • Assist clients via inbound calls and / or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Listen to the customer's unique situation and acknowledge their needs.
  • We are looking for :

  • Native or Proficient French (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
  • Previous experience in Customer Service or as a tourism / travel representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package : shared accommodation and flight reimbursement
  • Life at our company :

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente).
  • Lisbon Customer Advisor - French 864

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