French Booking Advisor for an Airline Reservations Project
Ville : Lisbon
Métier : Conseiller Client
Secteur : Join our team!
Join our team!
As a Booking Advisor for an Airline Reservations Project , you will :
Booking management (altering, canceling, or creating new reservations)
Assist clients via inbound calls and / or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
Give real-time, accurate information that empowers the customer to make decisions.
Go beyond the customer's service expectations so they will remember and share their great experience.
Listen to the customer's unique situation and acknowledge their needs.
We are looking for :
Native or Proficient French (C2)
Fluency in English (B2)
Excellent communication skills coupled with empathy and team spirit
Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
Previous experience in Customer Service or as a tourism / travel representative is a plus
For non-EU residents, it is mandatory to have a valid work permit.
We offer you :
Competitive wages (14 monthly payments per year)
Health insurance with a dental plan (after 6 months contract)
Relocation package : shared accommodation and flight reimbursement
Life at our company :
Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern offices located in Lisbon (Parque das Nações, Oriente).
Lisbon Customer Advisor - French 864