Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.
By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role :
You will work for a major global player in the beauty and personal care industry - a company that has been rewarded for innovation, sustainable practices, and exceptional customer experience.
As a Customer Support Advisor , you will :
Helping customers through multiple channels (email or phone) in an interactive and user-friendly manner
Develop technical skills that will empower you to support the after-sales process and every step related to it (i.e. online orders, refunds ).
Provide a warm contact with the clients, attending their queries and adding value by increasing our Brand awareness.
We are looking for :
French native (C2) and fluent in English (B2)
Previous experience in customer service or as a sales representative is a plus
Excellent communication skills combined with empathy and team spirit
Enjoy identifying customer needs and proposing quick solutions
Proactive, results-oriented, motivated, and able to work as a team player in a dynamic and multicultural environment.
We offer you :
Competitive wages (14 monthly payments per year)
2000€ Signing Bonus
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Parque das Nações, Oriente .
All submissions will be treated confidentially under the General Data Protection Regulation.
Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.