Customer Success Specialist - Italian Market
Barkyn
Porto, Portugal
há 5 dias

Job description

Native Italian is a mandatory condition. Working remotely from Italy, Portugal or Spain.We’re creating a loved brand in Europe and this is where your story starts! You will contribute to the high-quality standards of our Italian market and wow our customers on all support channels we own : chat, tickets and phone.

Specifically, we expect you to :

  • Act as a Barkyn ambassador in all customer interactions, being true to our brand values and our friendly and caring tone;
  • Be accountable for a seamless and human end-to-end customer experience;
  • Interact with customers via inbound chat, ticket and phone conversations to provide information and assistance;
  • Perform outbound calls to onboard customers on the Barkyn's plan;
  • Process transactions and reply to inquiries about products and services;
  • Record customer interactions, details of inquiries, complaints or comments, as well as actions taken;
  • Use computer systems to track, gather information and / or troubleshoot customer issues;
  • Achieve productivity standards and goals while maintaining the highest level of customer service;
  • Translate brand content from English to Italian, as needed.
  • Mandatory :

  • 1 year Experience in customer support in a digital business;
  • Italian Native with English fluency;
  • Perfect writing skills;
  • Customer-centric attitude.
  • Brownie Points :

  • Experience in customer support in a digital business
  • Degree in Communication, Marketing or related area
  • Social media know-how
  • Dog owner
  • Reportar esta oferta de trabalho
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Candidatar
    Meu email
    Ao clicar em "Continuar", autorizo a neuvoo a processar os meus dados e a enviar-me alertas de e-mail, conforme detalhado na Política de Privacidade da neuvoo . Posso retirar o meu consentimento ou cancelar a subscrição a qualquer momento.
    Continuar
    Formulário de candidatura