Customer Success Specialist - Italian Market
Porto, Portugal
há 5 dias

Job description

Native Italian is a mandatory condition. Working remotely from Italy, Portugal or Spain.We’re creating a loved brand in Europe and this is where your story starts! You will contribute to the high-quality standards of our Italian market and wow our customers on all support channels we own : chat, tickets and phone.

Specifically, we expect you to :

  • Act as a Barkyn ambassador in all customer interactions, being true to our brand values and our friendly and caring tone;
  • Be accountable for a seamless and human end-to-end customer experience;
  • Interact with customers via inbound chat, ticket and phone conversations to provide information and assistance;
  • Perform outbound calls to onboard customers on the Barkyn's plan;
  • Process transactions and reply to inquiries about products and services;
  • Record customer interactions, details of inquiries, complaints or comments, as well as actions taken;
  • Use computer systems to track, gather information and / or troubleshoot customer issues;
  • Achieve productivity standards and goals while maintaining the highest level of customer service;
  • Translate brand content from English to Italian, as needed.
  • Mandatory :

  • 1 year Experience in customer support in a digital business;
  • Italian Native with English fluency;
  • Perfect writing skills;
  • Customer-centric attitude.
  • Brownie Points :

  • Experience in customer support in a digital business
  • Degree in Communication, Marketing or related area
  • Social media know-how
  • Dog owner
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