About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role : Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Customer Support Advisor, you will : Answer and / or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer, contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.
We are looking for : Proficient Italian (C2)Fluency in English (B2)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersDemonstrate patience when communicating and solving issuesTreat all data and personal information with the utmost confidentialityProactive, self-motivated, and a great team player We offer you : Competitive wages (14 monthly payments per year)Meal allowance in voucher card (net)Performance bonusPrivate Health insurance with a dental planRelocation package - shared accommodation and flight reimbursement Life at our company : Work with a diverse environment with people from over 58 nationalitiesBenefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!We promote inter-company mobility to work at any of our sites around the worldNew and modern offices in Parque das Nações, Oriente, Lisbon.
All submissions will be treated confidentially under the General Data Protection Regulation.Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.