Retail Operations Account Manager (German speaking) - Lisbon

Ready to lead, disrupt and reinvent the sleep industry?We are Emma - The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe's fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

What you´ll do

You will monitor and improve our retail operations & service performance for respective accounts
You will set up and maintain retailer in our systems as well as taking care of their onboarding
You will steer and run all operational tasks related to our retailer accounts as well as setting up promotions and price changes
You will constantly track the performance of our retailers and conduct regular operational account performance meetings together with internal and external partners
You will collaborate and initiate process improvements with our Global Teams
You will work on optimizing our order intake processes

What you´ll bring to us

You ideally have gained first experience in a B2B environment related to logistics, e-commerce or worked in a start-up environment before
You are a highly structured person and manage taking care of several accounts
You do not shy away from problems but rather act hands on and find solutions
You are proactive and constantly challenging the status quo
You have good MS Office skills
Fluent in English and German

Become an EmmieOur work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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