HOW MIGHT YOU DEFY IMAGINATION?
The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more.
The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.
The Amgen Capability Center Portugal will be temporarily located at the Maleo Saldanha, Av. da República 18, 1050-191 Lisbon.
We’re already gearing up to have our brand-new permanent office ready in the vibrant city center of Lisbon by the spring of 2022.
If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission to serve patients drives all that we do.
It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide.
It’s time for a career you can be proud of. Join us.
German / Dutch / Italian / French Speaker Human Resources Support Team
What you will do
HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!
You will be responsible for providing HR service center supportfor the countries in the Europe, Turkey Middle East Afrika area serviced by HR Connect ELMAC / JAPAC.
Ensure that inquiries are managed and customers are serviced according to : service level agreements and local & global policies & procedures
Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries
Ensure that HR transactions are processed according to global processes
Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base
Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactionsin Workday
Be able to troubleshoot in more complex system inquiries and identify solutions
Provides support to staff and managerson how to access and use Global HR self-service tools, Reward and Recognition systems, and policies
Represent HR Connect in the designated countries to all staff.Provide, based on needs and requirements, training, presentations to staff / manager and HR
Log and manage calls using the case management system
Answer HR local policy questions to staff for designated countries
Run reports out of HR systems, create new reports
Be a Subject Matter Expert on designated HR tools, programs and systems
Develop, manage and maintain the knowledge database
Suggest improvements on policies and procedures between service center sites and HR teams
Represent HR Connect in HR (global,regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
Build relationships with HR teams and other key stakeholders, collaborate and share best practices
What we expect of you
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.
Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
Overall minimum of 2 years professional work experience within a commercial service delivery / customer service environment
Fluent inEnglish and 1 of the following languages : German, Dutch, Italian, or French
Experience in HR Systems and processes : Workday (preferably) or SAP.
Workday modules : Time and Absence, Core HCM and / or Recruitment
Project management skills / experience
Training delivery experience
Multinational company experience in a service center environment
Experience with standard operating processes and procedures
Well-developed computer skills in the Microsoft Office 365 environment (preferably excels in excel)
Language skills : oneadditional European language
What you can expect of us
Vast opportunities to learn, develop, and move up and across our global organisation.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
Flexible work arrangements.
for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
EQUAL OPPORTUNITY STATEMENT