Customer Success Specialist (CSS) - Campus Network - Wireless
Cisco Systems, Inc.
Oeiras, Distrito de Lisboa, Portugal
há 5 dias
source : JobLeads

We're looking for a candidate to this position in an exciting company.

  • Deliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagement
  • Join the Customer Success team in customer engagements and events to improve customer adoption and address product concerns
  • Contribute to the customer community digital spaces and asset development of Success Tracks
  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
  • Collaborate with Account teams, Customer Success, and Partners to elevate customer adoption as well as address product concerns
  • Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team
  • Contribute to lifecycle asset development and maintenance through rotations, asset development sprints, and / or stretch assignments with the Lifecycle Success team
  • Customer Obsessed : You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
  • Technical Guide : You are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology / specialization areas, including features and use cases.
  • Business Aware - You can connect technology solutions to business outcomes
  • Effective Communicator : You articulate the technical features into business impact, you can easily talk about technology to non-technical people.
  • You are also an active listener.

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