Remote - Director of Omnichannel Platform
Ally
TN
há 3 dias

The Opportunity

  • Serves as a technical expert to lower level engineers. Acts as a liaison between the development teams and infrastructure teams to ensure consistency and commonality in technology standards.
  • Provides technical expertise in the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise.

    Keep up to date on technology trends and may participate in the establishment and implementation of standards and guidelines that guide the design of technology solutions.

    This is a senior-level position with the opportunity to manage a small to midsize team of engineers and will report to a Sr.

    Director of Technology.

    The Work Itself

  • Configure, implement, and tune -technology- solutions to meet business and technical requirements on designated projects.
  • Participate in system testing activities related to infrastructure solutions.
  • Create technical documentation to ensure effective operations / support of the infrastructure solution.
  • Maintain security, backup, and redundancy strategies.
  • Monitor technology availability and reliability and when necessary will assist with leading cross-domain operational / engineering teams and LOB application teams to triage high priority or performance degrading incidents.
  • Assist with operations and production coverage; provide 1st and 2nd level support for technical area of responsibility.
  • Support / Perform change requests as required for hardware upgrades, additions, configuration changes, etc. with proactive co-ordination with vendors and Ally stakeholders
  • Comply with Change Management, Release Management, IT Risk - Compliance processes and standards.
  • The Skills You Bring

  • 7+ years of software engineering experience and a bachelor’s degree in a technical field or an equivalent combination of experience and education Experience integrating with Integrated Voice Response(IVR) on Genesys with Natural Language Understanding models, conversation AI and speech to text is required.
  • Expert-level understanding and implementation of distributed system design and cloud native architectures (AWS preferred) at scale in production 5+ Prior experience building contaninerized REST APIs, Microservices (Node.

    Js) and data pipelines (Amazon kinesis / Spark / Apache Flink) preferred Hands-on experience building frontend (JavaScript) and backend database integrations Enforce performance & code quality standards through peer code reviews and automated testing Assist with hiring, onboarding and mentoring of new developers for your team Create and / or updating technical documentation

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