Customer Service Agent (m/w/d) Russian Social Media
Personalbüro U. Herrmann
Lissabon, PT
há 6 dias

Tasks :

  • Provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to improve clients’ experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Providing vital product insights and feedback from our customers to engineering.
  • Skills :

  • Fluency in Russian
  • Very good communication skills in English
  • Exceptional communication & soft skills, as well as problem-solving skills
  • Computer knowledge / tech savviness
  • Resourceful, able to multitask
  • Familiarity with online advertising products and social media;
  • 1 year working in a customer service related role;
  • Excellent communication skills : verbal, written, listening skills;
  • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Portuguese Residency or EU passport
  • Benefits

    Competitive monthly salary

    Private Health Insurance

    Numerous benefits and discounts

    Full training by certified instructors

    Professional growth & development opportunities

    Special events

    Job Types : Full-time, Permanent



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