German-speaking Customer Service Agent (m / f / x) for leading tour operator You thought sun and sea can only be enjoyed on holiday?
Far from it, because we offer you the possibility to reach the beach directly after the office! There is plenty of sunshine 260 days a year and even when it's chilly in your home country, the thermometer rarely falls below 20 degrees.
You always wanted real international flair at work and not only the superficial points of contact as a tourist? With colleagues from 82 different countries, you now have the chance of an international career with the world market leader in customer relationship management and outsourcing.
We are looking for a German-speaking customer service Agent (m / f / x) in Lisbon. From now in full time in Lisbon Grafton rekrutiert im Auftrag seiner Kunden europaweit Fach- und Führungskräfte.
Your Task - Telephone and written German-speaking customer support on the subject of hotels - Advice on the selection and booking of hotels - Create suitable quotes based on the German-speaking traveler's wishes and needs, and then book directly - Acceptance of complaints and appropriate active treatment of the same - Professional management of booking changes, adjustments and any other customer concerns Your Profile - High level knowledge of written and spoken German - Excellent communication skills coupled with empathy and team spirit - Basic understanding of the English language for internal company communication - EU citizenship or work permit for Portugal - Work experience in the tourism industry desirable Our Offer - We take over administrative activities and offer a company apartment - A dutch-speaking career abroad in cooperation with various market leaders - At the beginning, a specially designed introductory training course - Flight costs will be covered, in addition one paid flight to the individual home country every 12 months - Portuguese language courses and various leisure activities are free of charge