Italian TM for the Tourism Industry - Majorel Portugal
Majorel Iberia
Lisbon, Portugal
há 22 horas
source : Europe Language Jobs

Description

Are you : passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team?

If your answer is Yes, then apply now!For our business in LISBON, PORTUGAL we are currently looking for a Team Manager (male / female) for our Travel and Accommodation operation.

  • You'll join a well-established and high-performing project looking to achieve success on our long-term strategy.As a Team Manager, you'
  • ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, and developing effective measures of coaching, supervision, and training regarding the development of your staff.

    Ensuring optimal compliance with agreements while always putting people first and performing the necessary day-to-day tasks for a world-leading travel and accommodation company that is striving to put customers at the center of its brand.

  • About us : We're Majorel. We design, deliver and differentiate customer experience on behalf of some of the world'
  • s most respected brands.Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

    We are relentless, resourceful, resilient and agile. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

    We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

    We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

    Our mission : We create amazing customer experiences that people value and we are proud of.By combining talent, data, and technology.

  • We deliver real impact for our partners.We are driven to go further. Work experience in team management, ability to motivate and coach team membersKnowledge and experience in service center for IT products / services / travel and tourism sectorStrong administration and organization skillsVery good analytical skills, productivity / service reports with a keen eye for detailVery good PC skills - proficiency in the use of Microsoft OfficePassion to service end-customers (B2C)Excellent communication skills &
  • high focus on customer satisfactionTroubleshooting mindset with good IT knowledge and PC troubleshooting skillsProficiency in the use of Microsoft Office specifically ExcelExcellent language skills in Spanish (verbal, reading, writing) + good in English (verbal, reading, writing)

    Requirements

    As a Team Manager, you'll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, and developing effective measures of coaching, supervision, and training regarding the development of your staff.

    Ensuring optimal compliance with agreements while always putting people first and performing the necessary day-to-day tasks for a world-leading travel and accommodation company that is striving to put customers at the center of its brand.

    Offer

  • Provide team leadership and coaching
  • Implement, analyze and develop action plans
  • Motivate the team in order to achieve the goals set
  • Focus the team daily on the tasks at hand according to the customer requirements and objectives
  • Communicate team status, task accomplishment, and direction
  • Ensure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and ensuring the control of the team.
  • Analyze KPIs and SLAs and proactively report
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