O que procura nos candidatos
A person in this position should have experience within a similar role and have the skills to :
Work effectively in a team environment
Be able to manage time effectively and set priorities to adhere to deadlines
Demonstrate initiative, yet be able to follow instructions and procedures
Demonstrate well-developed verbal, written and interpersonal communication skills
Deliver exceptional customer service and experiences at all times
Demonstrate a thorough understanding and adhere to policies surrounding confidentiality and privacy of the client, product, and company information
Promote workplace safety, equity and diversity and participative management practices in the workplace
Maintain regular consistent and professional attendance, punctuality, and personal appearance.
Display a high level of commitment to continuous professional development and quality customer service.
Have, or quickly acquire, a clear understanding of the company policies and procedures and comply with these at alltimes
Demonstrate and promote the company core values at all times
Que funções irão desempenhar
Delivering a high level of productivity through effective time management and by identifying opportunities to maximize sales (up-sell / cross-sell), by classifying and recommending appropriate packages.
Delivering premium customer service and representing a culture and environment that is willing to go above and beyond’.
Make outbound and receive inbound calls as required to communicate the value of the packages by delivering an enthusiastic pitch that follows the script(s) provided.
Be enthusiastic, passionate, and motivated to succeed through learning and following direction.
Deliver compliant information by following the provided approved script to ensure the client understands the value of the product.
Maintain accurate records of all client and potential client details, by utilizing the tools, technology and processes provided.
Ensure complaints are dealt with in an empathetic and resolution orientated manner.
Participate in and support departmental promotions and initiatives.
Undertake other duties which may be negotiated from time to time with the Manager / Supervisor.