Developer Support Engineer
Microsoft
Lisbon, Lisbon, Portugal
há 1 dia

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.

This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.

The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Do you like being a consultant / adviser but not the travel? Then this is the job for you!

Primary responsibilities include working with a broad range of customers , from independent developers to large in-house information technology organizations, providing support for Windows Application Development utilizing Microsoft .

NET Framework, .NET Core, .NET Standard, WinForms, WPF, SilverLight, ODBC and Visual Studio tools including Compilers, Assemblers, MSBuild and the IDE.

The position is to support customers using Visual Studio and applications developed by customers using .NET Technologies.

This involves using application development knowledge to debug the issue if it’s with Visual Studio / .NET Components or the customer’s application.

Customer applications can range from simple windows form applications to n-tire applications developed in any .NET Languages such as C#, C++ / CLI.

So an understanding of all development languages is desired. The ability to ask probing questions via phone or email to get details from customers to help resolve issues is critical.

Responsibilities

As a Support Engineer (SE) with the Visual Studio & Languages Team, you will work directly with 3rd party enterprise developers on issues they experience with their development projects.

You will have the opportunity to work closely with Microsoft’s partners, including opportunities to debug some of the most successful projects in the commercial development space today.

On a daily basis you will get to solve challenging application development problems using a variety of resources and tools.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Qualifications

  • Bachelor or Master degree in Computer Science, Computer Engineering, Electrical / Electronics Engineering, Mathematics, or Physics.
  • 3 or more years of experience in Software Development or Developer Support.
  • Strong customer service focus, excellent problem solving skills, plus the ability to work in a team environment.
  • Excellent written and verbal communication skills, as exemplified by clear issue explanations, documentation of knowledge, and effective intra- and inter-group communications.
  • Ability to learn and adapt quickly in a dynamic environment.
  • Strong organizational, cross group collaboration, project management, time management and negotiation skills.
  • Additional languages are considered a plus (German, French, Portugues, Spanish, Italian, Russian)
  • Must have :

  • Excellent Programming Skills using C# or style "margin : 0px;">
  • Proficiency in UI Technologies (WPF / WinForms)
  • Excellent knowledge of .NET CLR (Assemblies, GC, Threading, Exception Handling etc.)
  • Good understanding of OOP and OOD
  • Good Understanding of Multi-Threading and Parallel Programming
  • Good understanding of Windows Operating System Internals (Process, Threads, Memory Management)
  • Good to have :

  • Good understanding and usage of Visual Studio and MSBUILD
  • Basic application debugging skills using Visual Studio Debugger or WinDBG
  • Familiarity with Developing and Using WCF Services
  • Good understanding of Software Development Life Cycle
  • Knowledge on using C / C++ compiler / linker
  • Knowledge on using VC++ CRT / MFC / ATL
  • Communication Skills

  • Ability to write / speak on a technical level to targeted audience.
  • Ability to read and ask probing questions to help resolve issues.
  • Excellent reading and listening skills to understand different perspective.
  • Collaborating with teams across regions efficiently and effectively
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