Customer Service Specialist (M/F) Lisbon – German
Conectys
Lisboa
há 15 dias
source : Ofertas de Emprego

We are Conectys!

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth.

We also strongly believe in Fun Work, so much that we?ve made it one of our core values. We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Check this out!

How about working in banking customer support role for a bank that you would actually love to use?

Our client is a German direct bank, headquartered in Berlin, Germany, offering services throughout Eurozone and the UK.

Support our customer :

  • You?ll be the frontline of our bank client for the markets we activate;
  • Working across multiple channels (email & live chat) to give customers a best in class experience;
  • You will be working on preventing fraud, protecting data and safeguarding customers;
  • You will process inquiries from existing and new customers and deal with their wishes and questions with the latest CRM tools;
  • Improve our product :

  • No one knows the customer better than you ? so, based on their feedback you will identify and pass on problems and positive aspects of the products and processes;
  • Your feedback will have a direct impact on the way we deliver a product or service that customers love;
  • As a customer service professional :

  • You will have an outstanding commitment to customer service, and the experience to match;
  • You will seek solutions in challenging situations and you are capable to work independently and as part of a team;
  • You are a trustful and reliable individual;
  • You are flexible and willing to develop;
  • What we are looking for :

  • Bilingual level in German (written and spoken) is mandatory;
  • Bilingual level in English (writing and spoken) is mandatory;
  • Experience in a Fintech environment;
  • Experience with CRM tools
  • What we offer :

  • Initial and continuous training;
  • Work schedule : Full time -24 / 7;
  • Competitive financial package;
  • Performance based bonuses;
  • Relocation package to Lisbon from UE and non-UE countries;
  • Health insurance.
  • Experience :

  • Customer Service : 1 year (Preferred)
  • Language :

  • English (Required)
  • German (Required)
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