Our back office service management team act as a support to our service & contract managers, carrying out service management tasks to deliver a professional level of service to our customers
Owning a list of accountabilities delivered to Service Management with quality and in the right timelines.
Their support enables our service & contract managers to perform and drive all areas of Colt to make sure customers never get less than they expect.
Responsible for the integrity of the data within the recording system and providing high quality resolution for customer queries
Efficient communication process with internal customers
The service management support function will have some, with guidance, of the responsibilities described below :
Reporting (Delivery, Assurance, Capacity)
Billing Support (PO Mgmt)
Technical Support (KMZ Requests, Diversity Checks)
Planned Works Co-Ordination
Colt Tool Training
Contract Management (TOS, Novations)
Timely and Accurate handling of Customer Issues / Requests within the agreed business KPI’s
Help to build strong relationships with all departments within Colt
Ensure a right first time, accurate approach to resolving our customers issues
Managing email’s from internal customers, ensuring efficient management to meet response times
Role specific skills & requirements
Requires some administrative / technical experience
Works within established procedures and with supervision
Be able to communicate straightforward information guidance provided on complex issues
Developed strong relationships with other team members and other key interfaces
Required to negotiate on matters confined to own work load
Developed a detailed knowledge of standard Colt processes and ways of working
Must be able to speak & write fluent in English AND German
An understanding of networking technologies and products
Excel / PowerPoint Knowledge
What we offer :
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.
Some benefit examples are :
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Access to a virtual business school for on-going learning