Workforce Service Administrative Analyst - French
Accenture
Lisbon, Portugal
há 6 dias

Responsibilities :

  • Keep current on client and business changes to ensure program and work area compliance
  • Serve as a Workforce Subject Matter Expert, train and mentor new and less experienced team members
  • Communicate proactively with team members regarding vendor and line of business status or Delivery Centre operations, making suggestions for corrections to any issues
  • Develop and maintain methods and procedures
  • Respond to client requests in an accurate and timely manner
  • Maintain a detailed record of activities, actions and impacts
  • Prepare departmental reports for daily, weekly, monthly and yearly periods
  • Identify business process excellence improvement opportunities, contributing to design and execution
  • Apply knowledge and experience to identify, assess and resolve service delivery issues
  • Analyze current and historical call / contact / work volumes and patterns, handle time, productivity trends / patterns and all future call / contact / work requirements to develop budget and call / contact volume / work forecasts
  • Qualifications

    Qualifications / Skills Required :

  • Intermediate proficiency in :
  • Budgeting and Forecasting Contact Center Workforce Management Cost Accounting Process Improvement Reporting and Analytics Service Quality Management Workforce Scheduling

  • Advanced English
  • Advanced French
  • Advanced Office (Advanced formulation and macros in excel)
  • Reportar esta oferta de trabalho
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Candidatar
    Meu email
    Ao clicar em "Continuar", autorizo a neuvoo a processar os meus dados e a enviar-me alertas de e-mail, conforme detalhado na Política de Privacidade da neuvoo . Posso retirar o meu consentimento ou cancelar a subscrição a qualquer momento.
    Continuar
    Formulário de candidatura