O que procura nos candidatos
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role :
You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client’s customers’ needs aiming to provide an excellent service.
If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.
Your project belongs to a multinational American company leader in the mass media and entertainment industry.
We are looking for :
Proficient in Portuguese (C2)
Fluency in English (B2)
Passionate about entertainment and media enterprise
Excellent communication skills coupled with empathy, team spirit and customer-oriented
Familiarity with digital streaming services and devices
Have a positive and can-do attitude
Previous experience in Customer Service is highly valued
For non-EU residents, it is mandatory to have a valid work permit.
Que funções irão desempenhar
As a Customer Advisor, you will :
Assist viewers through phone and / or chat regarding different queries
Provide account and application support to viewers namely with regards to software functionality
Provide technical support and troubleshoot of system configurations and network settings
Provide accurate and real-time responses to the viewer’s inquiries.
Quais os benefícios oferecidos
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Monthly Performance bonus
Health insurance with a dental plan (after 6 months contract)
Transport allowance
The contract is a 6 month (renewable contract)
Investment in training and personal development
Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
Work from home base in Portugal
Outros aspectos a referir
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Parque das Nações, Oriente.
All submissions will be treated confidentially under the General Data Protection Regulation.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
